Terms & conditions
All equipment warranty are subjected to factory origin policies. Shipping delays and any variables that affect the lead/shipping time is not in any way controlled or held responsible by CoolMate
If you have made your purchase in Singapore, this Limited Warranty is granted by, and this Limitation of Liability is stipulated for, the benefit of CoolMate
WHAT THIS WARRANTY COVERS
CoolMate warrants to the original purchaser of the product that it will be free from defects in workmanship and materials under normal use (“Defects”) for a period of 1 month from the date that the product was first purchased by you (“Warranty Period”). This Limited Warranty covers the replacement of the product only.
WHAT THIS WARRANTY DOES NOT COVER
The Limited Warranty does not apply to normal wear and tear, does not apply when the product is opened or repaired by someone not authorized by CoolMate and does not cover repair or replacement of any other hardware or part thereof damaged by: misuse, moisture, liquids, proximity or exposure to heat and accident, abuse, noncompliance with the instructions supplied with the product, neglect or misapplication. The Limited Warranty does not cover physical damage to the surface of the product. The Limited Warranty does not cover the return shipping and handling costs incurred in connection with any claim.
HOW TO MAKE A WARRANTY CLAIM
In order to make a claim of a Defect, you must first complete the form online and then contact CoolMate during the Warranty Period at: their headquarters in Singapore by email and return the product during the Warranty Period, along with an explanation of the Defect, to the address provided to you by CoolMate
LIMITATION OF LIABILITY
Neither CoolMate nor its suppliers shall be liable to you or to any third party for any indirect, incidental, consequential, special or exemplary damages (including in each case, but not limited to, damages for the inability to use the equipment or access data, loss of data, loss of business, loss of profits, business interruption or the like) arising out of the use of or inability to use the product or through failure to follow the instructions and safety advice given in the instructions supplied with the product even if CoolMate has been advised of the possibility of such damages.
Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract or anything else), the entire liability of CoolMate and any of its suppliers shall be limited to the amount actually paid by you for the product.